Water Damage Restoration: Water FAQs

Facing water damage? Come clean with the Duraclean team.

Frequently Asked Questions - Mold Damage

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My House or Property

Duraclean's Work & Equipment

My Involvement

My House or Property

Q: Do I have mold?

A: This is a very large concern, and we at Duraclean Restoration Services have spent a lot of time and money on education and equipment to become experts in water damage restoration. In most cases, if the drying process can be started fairly quickly, you generally do not need to be concerned with mold.

Q: Why is it so dry in my house?

A: It is our goal to get the air in your house as dry as possible in turn speeding up the drying process; however, it may feel dryer than you may be used to. You may also need to water your plants more often.

Q: Why does my house have a new, bad smell?

A: Often times the humidity in your house has doubled or tripled from what is normal and materials are wet that normally are not designed to get wet. If it has been 3-4 days since the initial water loss and you start smelling a sour odor, bacteria may be forming. After we have dried everything the smell should be gone.

Q: The equipment you have running is making the air muggy; can I open a window or door to let in fresh air?

A: Our equipment is increasing the rate of evaporation, causing the air to feel wet. Part of our monitoring process includes checking the condition both indoors and out. If our technicians instruct you to open some windows, that may mean that the conditions outside will help in the drying.

Q: Are any of the chemicals used harmful to pets?

A: We advise that all pets be kept away from the affected area.

Q: How do you know if everything is dry?

A: We use very high-tech moisture meters designed to specifically check for proper moisture content. We will not repair or cover up any areas, which may still be wet. This is why you have made a good choice to call us, not just a construction company. We are trained and certified in water damage assuring you of the best quality service and giving you the peace of mind that it will be dried out properly.

Q: What will happen to my damaged furniture and /or contents?

A: We will do our best to restore your contents to pre-loss condition. If we are unable to restore any items, we will set them aside to be itemized and turned in to the insurance adjuster. Your adjuster will determine coverage according to your policy. Do not throw anything away.

Q: If it can't be dried, will it be replaced?

A: Our job is to bring you back to pre-loss condition. After the dry out process has been completed, we will be able to determine what has permanent damage. At that time we will submit an estimate of repairs to your insurance adjuster for approval.

Duraclean's Work & Equipment

Q: What is restorative drying?

A: A few years ago the standard procedure was to remove any wet materials, replacing them with new. Today, with much better equipment and training, our goal is to dry-out your structure, saving as much of the structure as possible.

Q: How long will the dry-out take?

A: Typically the average water loss takes between 2 to 5 days. If the materials have been exposed to water over a long period of time it may take 4 to 7 days.

Q: What is the difference between you and a contractor?

A: We have spent thousands of dollars on specialized training and equipment, dealing specifically with fire and water damage. Our main objective is to minimize the impact on your day to day living. If you hire a general contractor, often they do not understand the concept of saving verses replacing. Just an example: 90% of the time we are able to save drywall with 3 days of drying, without putting holes in it. If someone comes in and removes all of the drywall, you have turned a 3-day job into a week-and-a-half process and the adjuster may not approve.

Q: Do you guarantee your work?

A: Yes, we guarantee our work for 1 year. Before we complete the job you will need to sign a form of work completion and satisfaction.

Q: What if we want to do the repairs?

A: The most critical part of fire damage is the drying process. After the dry-out has been completed by our trained and certified technicians you may want to do the repairs yourself or hire a general contractor to do the repairs and that would be fine. We will bill your insurance company for the emergency repairs separately.

Q: Is the final choice on the finished product my decision?

A: The choice of repairs is always yours. Your insurance company only owes like, kind and quality. If you choose to do something else, you may have to pay more out of pocket.

Q: Why do I give Duraclean Restoration Services my deductible?

A: It is your responsibility to pay your deductible. Your insurance company will subtract your deductible from our bill and pay us the balance. For example if your bill is $1000.00 and you pay Duraclean your deductible of $500.00, your insurance company will then cut Duraclean a check for the remaining balance of $500.00.

Q: Why must we go through all this paperwork before extraction?

A: We try to stay as organized as possible to insure the quality and customer service you deserve. Paperwork is a very important part of the foundation to help us to achieve the highest standard of customer satisfaction.

Q: What is microban and why do apply this product?

A: Microban is an antimicrobial, which is designed to inhibit, destroy, or prevent the development micro-organisms. Many times we will use this product as a precautionary step. Your health is our main concern.

My Involvement

Q: Will I stay in my home during the restoration process?

A: Often you can stay in your home depending on the areas that are affected. You may lose the use of your bathroom, kitchen, etc. If you need to stay outside your home, you may want to ask your adjuster about additional living expenses or ALE coverage.

Q: Do I need an estimate before you begin the drying-out process?

A: Often the amount of the cost is unknown, however our pricing is based on standardized pricing for the industry. We use a computer-estimating program that downloads the new price list every quarter. Your insurance company also uses the same program and price list. When an adjuster is assigned to your claim, we will explain to them what we have done up to that point, then get an authorization before further steps are taken. Before any repairs are made, we will have an agreed estimate with your insurance company.

Q: Should we make arrangements for you to get in our home?

A: Yes, it is very important that we have access to monitor the job. If you are not going to be available, then we need to work out a plan to gain access.

Q: Is it ok to keep the equipment running or do I need to turn it off?

A: The equipment we use is capable of running for months without being shut off. They do not overheat and should be fine. If you hear or smell anything which seems to not be normal, please unplug the equipment in question and call us immediately at 301-259-2026. Our technicians will be checking all equipment and drying out process on a regular basis.

Q: How much is my electric bill going to be with all this equipment?

A: We have made every effort to use equipment that maximizes the fastest drying time but consumes the least amount of power necessary to achieve the best drying time and results. The approximate cost for the air mover is .50 cents per day and the dehumidifier is $1.50 per day.

Q: Why does my adjuster wait so long to inspect my loss?

A: Often the adjuster will wait until the dry out process is complete in order to be able to assess damages. Other times, because of our relationship with the adjusters, they may rely on our photos and scope of repairs without doing an inspection of their own.

Q: Will my insurance company cancel my policy or will my premiums go up?

A: Because each insurance company is so different, I would advise you to ask your adjuster. Each insurance company has different guidelines they follow.

Q: Do I need to do anything?

A: We have worked very hard at building a business where your responsibilities are very minimal. For the most part you should be able to just go about your daily activities without worry or concern.